FAQ’s
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Below are answers to some of the most common questions our customers ask. If you still need help, feel free to contact us.
🔞 Do you sell to anyone under 18 years old?
No. We strictly sell only to customers who are 18 years of age or older. Age verification is required before purchase or delivery.
📦 How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times depend on your location but generally range between 2–5 business days within the U.S.
💳 What payment methods do you accept?
We accept most major payment methods, including Visa, MasterCard, Discover, and other secure online payment options.
🚚 Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our homepage or cart for the latest shipping promotions.
🔄 Can I return or exchange a product?
Yes — but only under certain conditions. Products must be unopened and unused, and returned within 7 days of delivery. See our Return & Refund Policy for full details.
🛠 What if I receive a defective product?
We stand behind our products. If you receive a damaged or defective item, contact us within 48 hours of delivery with photos and your order number.
🏷 Are your products authentic?
Absolutely. All our products come directly from reputable manufacturers and authorized distributors. We never deal in counterfeits or knock-offs.
🌍 Do you ship internationally?
Currently, we only ship within the United States, and only to states where vape product shipping is legally allowed.
📦 How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order status.
❓ Still have questions?
We’re happy to help! Reach out via email at support@luckystarwholesalebirmingham.com or call us at +1-205-862-8498 during business hours.